The Adani Electrical energy Mumbai Restricted (AEML) has launched a press release explaining how some situations might have brought about elevated in electrical energy consumption after a number of shoppers complained of excessive electrical energy payments in Mumbai.
The Adani group has additionally come out with a number of different interactive measures the place one can discover energy consumption and simple approach of fee.
The state issued by Adani Group talked about that the lockdown has now been prolonged until July 31, 2020, which has resulted in continued prolonged hours at house. Do business from home together with prevailing climate situations has resulted in a rise in electrical energy consumption.
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Additional to clarifications issued by the state authorities and regulatory physique, AEML introduced varied initiatives together with interactive E-bill amenities, a number of digital fee modes, EMI facility for comfort providing to deal with shopper’s issues.
Under mechanisms have been put into place at AEML for fast redressal concerning excessive electrical energy invoice complaints by shoppers.
AEML has launched an infographic video explaining its billing process. The identical might be seen right here.
It has additionally been shared with over shoppers by way of sms/electronic mail/WhatsApp for his or her understanding and information.
Shoppers can go to the web site to self-check their payments when it comes to accuracy of items consumed, tariff fee, tariff slab advantages accessible. A comparability with the corresponding interval of final 12 months can be accessible on the invoice.
Those that use AEML’s electrical energy service can self-check their payments on the web site by importing their particulars and cross-verify the meter studying on the invoice, consumption, and the quantity payable resulting in a speedy redressal to their queries.
In accordance with AEML, if the present meter studying is greater than the meter studying talked about on the invoice, it’s right.
The excessive electrical energy payments which can be being obtained by the shoppers include the present studying taken, complete quantity payable and modification particulars of March and April. Shoppers can use the next hyperlink to verify the invoice modification particulars right here.
Over 25 devoted assist desks have been arrange at eight buyer care facilities throughout the town as effectively. Shoppers can avail video name facility to talk to the customer support workforce on their queries.
Straightforward EMIs, different help measures
An EMI facility can be accessible at AEML web site for fee via bank cards; eligible shoppers preferring alternate fee modes may avail three months EMI as per MERC provide code rules.
AEML has additionally given an assurance to shoppers concerning continued electrical energy provide.
It mentioned no electrical energy connection will probably be disconnected over non-payment of dues till the buyer’s grievances have been redressed.
MERC has authorised capital expenditure schemes for the set up of sensible meters for Automated Meter Studying. AEML shall set up greater than 7 lakh sensible meters within the coming months.
This motion, will present real-time info to the shoppers on their consumption and they’re going to get meter studying with out human intervention.
Commenting on the matter, an AEML Spokesperson mentioned, “AEML has undertaken varied measures corresponding to digital assist desk, EMI facility as effectively proactive consciousness initiatives to extend readability on the billing course of amongst the shoppers.”
“The shoppers will probably be receiving payments foundation their precise consumption with relevant tariff slab advantages. All mandatory actions have been undertaken are in accordance with the foundations and rules laid down by the State Authorities and MERC.”